Cancellation & Refund
If any items you purchased fail to meet your expectation, including defective, damaged, not as described, you can return them for a refund. Please attach the photos of the item you received to the email which you contact with our service team in order to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible.
To be eligible for returns, please confirm that:
-Items to be returned remain unused, undamaged, unwashed, and in original packing with original label
Customers have 15 days from the date of receive to change your mind and return the items without explaining the reason and Cubidupi has to issue a refund. (If the return is not caused by the quality of the goods, the customer shall bear the logistics cost of the return.)
You can request a return by contacting us at service@Cubidupi.com. After receiving the return item, Cubidupi has to issue a refund back to customers' account.
(b) Damaged Products
Any items damaged on arrival can be returned to Cubidupi for a full refund. Please note that if damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.
For further information on return authorization, please contact us at service@Cubidupi.com.
(c) Return address
If you want to return your products, please contact us at service@Cubidupi.com.
We will do refund once we've received the item you've returned.
The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.
There might be a little bit delay for your fund return request due to that we usually handle it in twice a week. Any question please contact us at service@Cubidupi.com, we will reply you as soon as possible.
You can cancel your order before your item is shipped:
(1) Your order could be fully refunded within 24 hour s after purchase if it is has not been shipped.
(2) Your order could only be partial refunded more than 24 hours after purchasing.
Please contact us at service@Cubidupi.com when you want to cancel your order.